Return & Refund Policy

At Aura Pulse Audio, we strive to provide high-quality products and a smooth shopping experience. Please review our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only if:

• The product received is damaged, defective, or incorrect.

• The return request is submitted within 48 hours of delivery.

• The product is unused and returned in its original packaging with all accessories included.

To request a return, please email us at support@aurapulseaudio.shop with:

• Your order number

• A description of the issue

• Clear photos or videos showing the damage, defect, or incorrect item

All return requests are subject to review and approval.

Non-Returnable Items

Returns will not be accepted for:

• Change of mind

• Incorrect product selection by the customer

• Products showing signs of use, misuse, or physical damage after delivery

• Items returned without prior approval

Refunds

Once the returned item is received and inspected, we will notify you of the refund status.

If approved:

• Refunds will be processed within 5–7 business days.

• Online payment orders will be refunded to the original payment method.

• Cash on Delivery (COD) orders will be refunded via bank transfer or another mutually agreed method.

Shipping & COD Charges

• Shipping charges, if any, are non-refundable unless the return is due to our error.

• The ₹99 Cash on Delivery (COD) fee is non-refundable.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@aurapulseaudio.shop. We will review the case and provide a suitable resolution, such as a replacement or refund.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@aurapulseaudio.shop

We aim to respond to all inquiries within 24–48 business hours.